Online Return Policy
Full priced items returned within 30 days after the order has shipped are eligible for a full refund of the purchase price. We will only accept return for full price merchandise in their original, unworn and unwashed condition. All tags must be attached.
All sale merchandise, underwear, masks and fabrics are considered Final Sale and cannot be returned at any time.
Merchandise purchased at a Japan Fashion Link's retail shop, department store or specialty store, can not be returned to our online store.
All online orders require a return form, which is in a link at the bottom of this page. Returns without the form will not be accepted and will be returned to a sender.
Shipping and handling charges for returned merchandise are non-refundable. Customers are responsible for shipping and handling charges to return items.
We recommend package be returned via traceable carrier and insured to the full item(s) such as USPS, UPS or FedEx. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
Returns must be postmarked within 30 days of the shipping date and must be sent prepaid. We cannot accept C.O.D. deliveries.
Upon receipt of returned goods, Japan Fashion Link reserves the right to refuse to issue an online store credit or process a refund if the merchandise does not meet return policy requirements.
Damaged or incorrect items
Any damages must be reported within 30 days from the date we shipped out item(s) for a replacement.
Please submit a return/exchange form in a link at the bottom of this page for the return along with any necessary comments.
Depending on product availability, we will have a new item shipped out to you as soon as we receive your return.
If a replacement is not available, a full price refund will be credited back to your original method of payment. It will be posted approximately seven days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Download Return/Exchange Form
Please submit the form below to request your return or exchange: