Return


Online Return Policy

Full price merchandise may be returned for a refund within 30 days from the date we shipped out Item(s).

All sale merchandise and underwear considered Final Sale and cannot be refunded at any time.
bitzkidsnyc.com will only accept refund for full price merchandise in their original, unworn and unwashed condition. All tags must be attached.

Shoe returns must be unworn and in their original condition. All tags must be attached.

Upon receipt of returned goods, bitzkidsnyc.com reserves the right to refuse to issue an online store credit or process a refund if the merchandise does not meet return policy requirements.

Online customers receive the Initiate Return form with their package, but if the form is lost or unavailable, customers can print out an Initiate Return form online below. All online orders require this return form.
Returns without the form will not be accepted and will be returned to sender.

Shipping and handling charges for returned merchandise are non-refundable.
Customers are responsible for shipping and handling charges to return items.

Merchandise purchased at a Bit'z Kids retail shop, department store or specialty store, can not be returned to our online store.

We recommend package be returned via traceable carrier and insured to the full item(s) such as USPS, UPS or FedEx we will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.

Returns must be postmarked within 30 days of the shipping date and must be sent prepaid. We cannot accept C.O.D. deliveries.

Damaged or incorrect items

Any damages must be reported within 30 days from the date we shipped out Item(s) for a replacement.

Please make sure to check the correct reason for the return along with any necessary comments.

Depending on product availability, we will have a new item shipped out to you as soon as we receive your return.
If a replacement is not available, a full price refund will be credited back to your original method of payment.
It will post approximately seven days after the date of processing.
It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

 

Download Return Form

Please submit the form below to request your return or exchange:
Download here